Top Reverse Mortgage Counseling Agencies

Counseling AgencyNext AppointmentFeeHECM ApprovedJUMBO ApprovedPhoneWebsite
Cambridge Credit Counseling72 hrs.$125 YesYes888-764-7460Website
QuickCert, Inc. 24 hrs.$125 Yes Yes 888-383-8885Website
Smart Money Housing24 hrs.$125 YesNo800-403-3807Website
DebtHelper.com1 Week $125 Yes Yes 800-920-2262Website
GreenPath Financial Wellness1 Week $199 Yes Yes 888-860-4167Website
Hancock Community Development, Inc1 Week $175 Yes No877-284-4326Website
Hope Inc.1 Week $175 Yes No888-776-0155Website
Money Management International (MMI)1 Week $175 Yes Yes 877-908-2227Website
Clearpoint Financial Solutions2 Weeks$175Yes No877-877-1995Website
Counseling turn times are approximate and last updated 12/09/2019

The U. S. Department of Housing and Urban Development (HUD) requires that homeowner(s) interested in pursuing a Home Equity Conversion Mortgage (HECM) receive mandatory reverse mortgage counseling regarding the implications of and alternatives to a reverse mortgage from a HUD-approved HECM counseling agency.

We are required by HUD regulations to provide you with a list of reverse mortgage counseling agencies.

The list must include all HUD-approved counseling intermediaries that can provide telephonic counseling, as well as five (5) counseling agencies within your local area, state or both, with at least one of the local agencies located within a reasonable driving distance for the purpose of face-to-face counseling.

Steps to receiving your reverse mortgage counseling certificate

  1. Request your pre-counseling document set (Includes loan comparison, closing cost worksheet, amortization schedule, TALC – total annual loan costs)
  2. Have these mandatory documents available: HUD document titled “preparing for your counseling session” and NCOA booklet “use Your Home to Stay Home” (.PDF versions provided below)
  3. Determine whether you wish to see a counselor in person or obtain counseling by phone
  4. Call around and check counselor availability and pricing. Some counseling agencies only accept payment upfront while others allow you to put their fee into the reverse mortgage closing costs
  5. After you have received your counseling you will receive three copies of your certificate in the mail and have the option to have your counselor fax or email a copy of the certificate to your lender

In-Person HECM Counseling Locator 

Search our newest interactive map that locates HUD approved agencies nearby with in-person availability.

Counseling for those with vested interest

  • Independent reverse mortgage counseling is required prior to closing for the borrower and co-borrower, who will have a vested interest at closing
  • Power of Attorney or Guardian/Conservator must be counseled on behalf of any borrower(s) or vested owner(s) that are legally incompetent.

Note: POA for convenience is not permitted at this time

  • CA and AZ – Counseling must be completed prior to application
  • TX – Counseling must be completed at least 5 days prior to closing. The TX counseling cert is good for 180 days.

Note: See state regulations for additional requirements and timing.

Additional Documents for CA Homeowners

What happens after your counseling session? 

After you have completed your counseling you will be mailed a certificate of completion (view sample certificate).

This Counseling certificate should be signed and returned to your lender if you wish to proceed with the processing of the loan.

No 3rd party services may be ordered such as Appraisal, Title, Escrow until the lender has your signed certificate in hand.

Additional resources: