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Michael G. Branson Michael G. Branson, CEO of All Reverse Mortgage, Inc., and moderator of ARLO™, has 45 years of experience in mortgage banking, with the past 20 years devoted exclusively to reverse mortgages. A Forbes Real Estate Council member, he developed the industry's first fixed-rate jumbo reverse mortgage and has been featured in Forbes, Kiplinger, the LA Times, and Yahoo Finance. (License: NMLS# 14040)
Cliff Auerswald Cliff Auerswald, President of All Reverse Mortgage, Inc., and co-creator of ARLO™ — the industry's first real-time reverse mortgage pricing engine — has 27 years of experience in mortgage banking, with 20+ years focused exclusively on reverse mortgages. A recognized expert in reverse mortgage technology and consumer education, he has been featured in Kiplinger, Yahoo Finance, Realtor.com, and HousingWire. (License: NMLS# 14041)

Having Problems with Celink Reverse Mortgage – Please Help!

Michael G. Branson, CEO of All Reverse Mortgage
CEO · 45 yrs in mortgage banking
Cliff Auerswald, President of All Reverse Mortgage
President · All Reverse Mortgage Inc.
4 min read Fact Checked HUD-Lender #26031-0007 47 comments

My father passed away at 91 years of age. He divorced his second wife of 12 years in 2007. She has since returned to her home country of Mexico and has had no further family contact since then. She quitclaimed her interest in the property in exchange for a $70,000 financial settlement with funds obtained from their reverse mortgage line of credit. His last will lists my brother and me as co-executors (five surviving sons; we are not on the title). His estate does not require probate in California. Problem: Celink requires her verbal and written authorization for the estate to proceed with a deed-in-lieu of foreclosure since she is an original borrower and the property is upside down. The property’s value is $280,000-$300,000, and the loan balance is $320,000. We are not interested in selling the property, even at 95% of the appraised value. She last lived in the property in October 2007, and all occupancy forms were signed by my father only. I am not authorized on Celink files, although I believe I was with Financial Freedom. According to their representatives, they cannot process this account any further. A second occupancy certification has been received. We can attempt to contact her and explain the situation (possible negative credit report). Hopefully, she will comply with all requests to start the deed-in-lieu of the foreclosure process. Failing that, the non-response to the occupancy certification will trigger a default. Insurance and property taxes are current and paid. With that said, I understand that even if an ultimate foreclosure were to occur, neither his ex-wife nor the estate would be liable for a deficiency judgment as this is a non-recourse loan. Is that correct? We have been paying insurance and property taxes. Any suggestions on how to proceed in the interim? Should we keep paying or let it go and not worry about it? I want to be done with this and move on. Thanks so much! -Steve


celink reverse mortgage servicing review


I understand the situation this puts you in, and I also understand the situation that Celink is in now.  They need her to sign off on the authorization to complete the Deed in Lieu of Foreclosure, or there are possible repercussions later.  They are better off completing it sooner rather than later but must be sure there are no possible issues that could arise due to the path they choose.

Suppose you are going to let the lender take the home.  In that case, I understand why you would want to let it happen as soon as possible to stop additional expenses.  They also need either borrower authorization or court authorization to deal with anyone other than one of the original borrowers on the loan. 

Remember, if the lender cannot accept the Deed in Lieu, they will eventually go through the foreclosure process.  You are correct; there would be no additional costs to you or the estate from the lender because a reverse mortgage is non-recourse.  However, the non-recourse nature of the debt may not protect the estate if something happens to a third party before the lender takes possession if you let the insurance lapse. 

For example, suppose you do not insure the property.  In that case, the lender will put on forced-placed coverage, which covers only the dwelling, no contents, and no liability.  If someone were to go onto the property and be injured, I do not know what the liability to the estate would be at that point.  The non-recourse nature of the debt would not protect you from other parties.

I suggest you contact your father’s ex-wife and get her to sign the required authorization.  It seems that would be minimal if any, actual cost, and if it would allow you to present the Deed in Lieu of Foreclosure and have the obligation removed sooner, why not?

If that’s not possible, you may want to consult an attorney to determine any possible liability before you cancel or cease payment on the insurance policy.  I cannot advise you on this because I honestly don’t know your liability.  Still, I would attempt to get your Father’s ex-wife to sign that authorization if you can contact her.

It doesn’t cost anything to have it emailed if she has an email address, and still not much if you have to use a mail or expedited service, so I think it is well worth the effort and trim cost to obtain (plus it would make everything easier for you from this point for you as Celink would then be able to communicate with you on loan as long as the authorization not only authorizes the Deed in Lieu but also authorizes Celink to work with you from this point forward on all matters relating to the loan).



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Michael G. Branson CEO, All Reverse Mortgage, Inc. and moderator of ARLO™ has 45 years of experience in the mortgage banking industry. He has devoted the past 20 years to reverse mortgages exclusively.

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47 Comments on this Article
  1.   Mary
    June 25th, 2024
    A friend has a HUD reverse mortgage and had a lien placed on the property by a contractor who did repairs after a hurricane. My friend didn't understand the contract he signed that made him responsible if his insurance company didn't pay the contractor in full. The contractor went over the insurance company's estimate by about 2.5x the amount of the estimate.
    The lien was placed in April 2023 and expired in April 2024. The contractor is now suing my friend for the amount the insurance company didn't pay. Can they foreclose on the home if my friend loses the lawsuit? I thought he was told by the company servicing the mortgage that it couldn't be foreclosed on.
    Also, doesn't Celink service all of these types of mortgages? He was recently switched over to PHH Mortgage.
    Thanks for any help!
    Reply to Mary
    • Michael Branson Michael Branson
      June 25th, 2024
      Hello Mary,
      There are a few misconceptions here that we should dispel. Firstly, a reverse mortgage is just another type of loan. It doesn't change the title of the property the owner has, which means if someone could put a lien on their title before, they can put a lien on the title after the reverse mortgage. Foreclosure is a whole different issue. Only the lender can foreclose on the reverse mortgage lien, and it would need to be for a reason of default on the terms of the reverse mortgage loan. If your friend is concerned about what options the contractor may have, he needs to speak with an attorney, and I will get back to that.
      CeLink is the largest servicer of reverse mortgages and they are now HUD's servicer since HUD replaced NOVAD. However, they are not the only servicer of reverse mortgage loans. Each lender determines who they will contract to service their loans (assuming they do not use their own in-house staff). Loans are assets that can be sold from one lender to another, so even if your reverse mortgage starts with one servicer, it can be transferred or assigned to another if the loan is assigned to another lender. It can always be assigned to HUD if the loan balance reaches 97% of the original value of the property, in which case, the servicing would be done by CeLink. It's important to note that no matter who services the loan, the terms are still dictated by the legal documents that you signed and do not change if the servicing or lender changes later.
      Now let's get back to the question about whether the contractor can foreclose if your friend loses his lawsuit. This is where he needs to talk to his attorney. I can't give him legal advice, and I don't know the legal remedy for such a situation, but his attorney certainly should! I've never heard of a creditor being able to foreclose on a lien like this, and I don't know the circumstances for why the contractor exceeded his estimate by such a large amount. I would be just guessing in the dark, and neither you nor your friend needs that kind of "help" (which really isn't helpful at all). Since I am forbidden by licensing law to give legal advice, I will close by suggesting that you discuss this with the attorney specifically. I don't know if the filing of a lien that would be paid at some future date when the property is sold is the worst-case scenario if your friend loses or if he will need to make accommodations to pay the debt to prevent a worse outcome. I just don't have that information.
      Reply to Michael
  2.   JD C.
    November 2nd, 2023
    Looking for advice. My parents have a reverse mortgage that CeLink now handles. My father passed away in September 2023. We didn't need to contact them about it because even before we received his death certificate, they already removed his name from the reverse mortgage, leaving just my mother on it.
    My spouse and I have moved in with my mother (she didn't want to be alone) and she wants us to have the house after she passes away. We also want the house and are willing to go into a new home loan to pay off the reverse mortgage once it gets released to probate.
    My question is this: Would it be for or against us if I were to send in the PoA I have with my mom to CeLink right now? I'm currently helping her deal with all her finances (my father was always the one who used to do it, and her 84-year-old self doesn't deal with "all that computer stuff"), so we secured a Power of Attorney.
    But would sending it in tip our hat too much and cause them to "move" against us, or would it help in the long run by being able to handle the finances legally?
    Some details: The house is in California (northern bay area) and has been fairly well kept (might need the fence repaired and some weeds pulled but good otherwise), and the reverse mortgage sits at about 280k. It's a 4 bedroom, 2 bath, single story with an added on extension. The house is probably worth more than that so even at a percentile, they'll be netting a profit.
    Anything you can advise would be great.
    Reply to JD
    • Michael Branson Michael Branson
      November 26th, 2023
      Hello JD,
      There is no reason not to send Celink the Power of Attorney (POA) and a letter from Mom authorizing the servicer to work with you on all aspects of the loan. The POA may only be active while Mom is living, so her authorization letter will authorize the lender to speak to you on all matters related to the loan at any time. This will enable you to work with them when the time comes that you need to pay the loan off to place your financing on the property.
      Another thing you may want to consider, but it also takes mom's agreement, is possibly adding you and your wife to the title now. The terms of the loan allow your mom to add anyone she wants to title at any time as long as she also remains on title, continues to live in the home as her primary residence, maintains the home in a reasonable manner, and pays all the property charges in a timely fashion. If it helps you folks and Mom is willing, she can add you to the title now, making many things faster and easier later.
      Before you do anything, I encourage you to speak with your estate attorney to determine any effects on your tax and estate planning. Still, many families take this action successfully, saving a lot of grief later. It's much easier to do things while Mom is alive and able to sign legal documents (if she is of sound mind now) than after she passes. I do recommend you speak with your attorney for several reasons. Aside from the financial planning portion, if there are other family members, you need to be sure you consider everything. The transfer of title should be without tax consequences if handled correctly, but you want to be sure that it is done correctly so that it does not trigger reassessment and that mom is still on the title so that you do not trigger a due on sale from the lender. I believe the cost of competent legal counsel is far less than making a costly mistake, so I always advise borrowers to seek guidance from a good estate attorney.
      Reply to Michael
  3.   Nancy M.
    July 4th, 2023
    Hello ARLO,
    I have a reverse mortgage with Cellink. I have done all the repairs required, and an appraiser/inspector approved the repairs and sent Celink the proof that the repairs were done. I hired Angi, a company that hires subcontractors to do the work. I paid for the services and sent the proof to Cellink. Now they want Angi to sign a lien release. After contacting Angi, they say that is something they do not do. So the subcontractor signed the lien release the repair was for $214, which included a fee to join Angi, so the subcontractor received $174, $40 went to Angi. Everything was paid in full I sent the receipt to Celink and all the correspondence with Angi. Celink still keeps sending me letters and calling me about getting the repairs done. Are they trying to steal my property? Should I hire an attorney to help me? Thank you!
    Reply to Nancy
    • Michael Branson Michael Branson
      July 4th, 2023
      Hello Nancy,
      Have you called and tried to ask for a manager at CELINK? If that does not work, you can send a registered letter to CELINK with copies to the CFPB (consumer financial protection bureau) and the licensing agency in your state through which CELINK also licenses. I can't give you legal advice and don't know what warnings/threats CELINK is sending you, so I can't comment on how urgent this might be. If you feel threatened, you may want to seek legal advice to protect your rights, but I can't make that call.
      Reply to Michael
  4.   Margaret W.
    June 10th, 2021
    My mom has health and mental illness problems. Salesmen came to house years ago, they were pushy, wouldn't stop telling her she should do this. It says in contract she needed someone else there. About 6 years ago they said she owed $6000 in taxes. At this time, she had to have surgery. She had cancerous tumor on neck. She postponed because she was under so much stress. She pays her taxes every year and gets a tax credit. My family pitched in just so she would have her surgery. Then a short time after that, they said someone was coming to appraise house because she wasn't living there. She never leaves, has every delivered. She said no way and I also called. Now this year my mom has had a lot of health issues, she is 82. The tax credit was sent, dept. of taxation said they didn't receive they sent new one filled out and sent back. Next thing we know CELINK sends papers saying she owes $2500.00 by May 13. This is ridiculous.
    Reply to Margaret
    • Michael Branson Michael Branson
      June 10th, 2021
      Hello Margaret,
      I honestly do not know how to advise you other than you need to look at the claims being made by CELINK and address each one with clarity and documentation. I am having a bit of a tough time following exactly what you are laying out and I do not want to lead you astray.
      If they are still contending that she doesn't live there, I would send them utility bills in her name that shows she is using services along with an affidavit that she does and has always lived in the property.
      I would also make sure that mom signs an authorization so that you can speak to the servicer and them to you about the loan so that you can be sure that the answers you and the lender receive from one another are accurate. This would also enable you to determine if all payments of taxes have been accounted for and to be able to determine what they are requesting and why.
      If you still feel that the lender or their servicing agent, CELINK, is not dealing honestly with you after you know you have received and given the completely accurate and total story, then you may decide you want to contact an attorney if you don't feel that you can resolve the issue.
      Reply to Michael
  5.   Betty
    June 8th, 2021
    Dear Arlo,
    I would like to ask for your help. My mom signed a reverse mortgage for $77.500 in December 2017. At the end of February 2018, my mom had a severe stroke. My mother was placed under guardianship by the court in December 2019 because of her incapacity. My mum has been in hospital and nursing home since 28 February 2018. She has never been back to her house.
    My mom died on July 28, 2020. My incapacitated mother could not use the reverse mortgage due to her illness. After my repeated requests, the Guardian contacted Celink bank.
    According to the statement on the mortgage loan, my mother and no one else spent this amount.
    The Guardian sold my mother's house. The guardian deducted that amount from the value of the house sold when the probate proceedings started.
    My question is: how is it possible that the unused reverse mortgage, which matures in December 2022, will also have to be paid?
    What can I do as I am the heir of my mother and I live in Hungary? Because of the court-appointed guardian, I, as heir, have been deprived of all my rights.
    I ask your help, what can I do in this case?
    Thank you in advance for your help.
    Best regards,
    Betty from Hungary
    PS: I can only hope that the repayment of the reverse mortgage that was not used by my mother or anyone else is not because my mother lived in the US for 41 years, but she retained her Hungarian citizenship and I am a Hungarian citizen as her daughter and heir and I live in Hungary.
    Reply to Betty
    • Michael Branson Michael Branson
      June 9th, 2021
      Hello Betty,
      The unused portion of the loan is not required to be paid. Request a copy of your mom's closing documents from when she first received the loan and from when they sold the house and paid the loan back.
      There is no way for me to determine what the starting balance was or what the ending balance was on the loan.
      Her starting balance could have been just the fees to get the loan if she owed nothing on the house at the time and she drew no funds from the loan, and it also could have been a full draw if she used the loan to pay off an existing mortgage so that she could eliminate her monthly payment.
      Without the documentation, you just have no way of knowing. But under the terms of the loan, she or her estate will only be required to repay any funds she used and any interest that accrued on those funds while the loan was outstanding.
      Reply to Michael
  6.   Mike
    April 13th, 2021
    What is a ballpark figure for a trust to be reviewed by a servicing company, Celink before granting approval?
    Reply to Mike
    • Michael Branson Michael Branson
      April 13th, 2021
      Hello Mike,
      It depends on the property location and the complexity of the trust. The trust must be reviewed by an attorney and the range of charges we typically see is as low as $150 and up to $250.
      Reply to Michael
  7.   Beth L.
    November 24th, 2020
    I paid my HECM reverse mortgage off early. I paid $31,926.41. The original loan was for about $60,000. They owe me about $36,000. It went through Celink and is at HUD. How long does it take to get the money?
    Reply to Beth
    • Michael Branson Michael Branson
      November 24th, 2020
      Hello Beth,
      I do not think I understand what you mean.
      If you took a reverse mortgage that had an original Principal Limit of $60,000 but you only used a portion of the money and repaid the outstanding balance of $31,926.41, there is no money left for you to receive.
      You never borrowed the last part of the line of credit and therefore, you do not get the money now, but you also do not need to repay those funds.
      The line of credit reverse mortgage is a credit line for you to borrow against.
      If you had borrowed all the funds available to you, you would have been responsible to repay the $60,000 plus any interest that accrued on the funds while they were outstanding.
      Since your reverse mortgage was originally for $60,000 but it only took $31,926.41 to repay the loan, I must assume that you never borrowed all the money available to you.
      As such, you were not required to pay $60,000 plus accrued interest to completely repay the loan. If this is what you are referring to, there is no money that is owed to you and there will be no future payments made to you.
      I think you are confusing the balance available in your line of credit after the growth of the line with money that you have somewhere such as would be the case if you had money in a bank account.
      These are not funding that you have on deposit. This was a line of credit available to you to borrow.
      If you do not borrow them, they do not need to be repaid but there is no money owed to you if you pay off the loan before you borrow the total available to you.
      Think of it like a credit card. If you have a credit card with a credit line of $10,000, then only spend $2,000 and pay off the line, the bank does not owe you another $8,000.
      You just were not required to repay any of the line that you did not use and therefore you only needed to pay $2,000 plus any interest owed to pay off the card.
      In this case, the lender does not owe you any money because you had available credit left unused on the line, you just are not required to repay any of the money you never borrowed or your payoff would have been $60,000 plus accrued interest and any fees due.
      Reply to Michael
  8.   Harriett G.
    September 16th, 2020
    I have a reverse mortgage held by Celink. So far no problems. I was wondering if I can refinance at a lower rate now that rates are down? It seems the amount I owe just keeps climbing fast. My house would probably appraise about $325,000 Right now the amount I owe them has gone from the original principal $149,388.00 to $214,626.00. I am 76 and in excellent health. I intend to live my life out here , but after reading all the reviews , I am concerned what my children may have to go through if I passed ! Is there a way to refinance with a better company that has better reviews ? I do not want any more money out of the house. I am hoping my children will have some from it to bury me !
    Thank you
    Harriett
    Reply to Harriett
    • Michael Branson Michael Branson
      September 20th, 2020
      Hello Harriett,
      Celink is not a lender but rather a servicer of loans. If you want to do a refinance, you need to contact a lender to see if a refinance is possible based on your age, property value and the amount you owe. The rates are very favorable now so it would not be a bad time to look at it if you have a high fixed rate loan. Whether or not the lender will be able to do the refinance will depend on the HUD calculator and your circumstances. Borrowers who live in areas that have not experienced much appreciation have the most difficult time refinancing because the interest accrues but their home values have not risen so the new loan will not be sufficient enough to pay off existing mortgages. On the other hand, borrowers whose houses have appreciated sell over the last several years are not only able to get a lower rate, but sometimes additional cash as well. The only way to know for sure is to contact a lender and let them review your information as well as recent sales in your area.
      Reply to Michael
  9.   Gloria
    September 14th, 2020
    Need to know why is Celink threatening with a foreclosure if my husband put me on Tittle when we married. Financial freedom refused to add me on the loan when my husband had requested. I have no clue why they are trying to threaten me. First, they had me thinking I could buy my own home as a short sale. All loan brokers that I saw pull my credit had me pay for appraisal to than tell me I could not buy my own home. And after my credit was ruined Celink than said I could refinance by than my credit was bad, and I didn't qualify. They tell me that I have no worries cause is a non-recourse loan. I have no clue what is a recourse loan. I do know that I do not owe celink anything and I want them to leave me alone. Do to all the stress they have me going through. Is my home and I need to know why they are still trying after 2 years and 2 month for me t to give up my home? I have their Attorney wanting me to sign a consent to give up my house. Why would I give up my home? Please tell me ARLO!
    Reply to Gloria
    • Michael Branson Michael Branson
      September 14th, 2020
      Hello Gloria,
      I cannot be sure I understand the entire situation from your comments here, but I can try my best to answer based on what I think I know.
      I think you are telling me that your husband did a reverse mortgage and you are not on that loan. If that is true, the lender was correct that they could not add you to an existing loan.
      You can never add a new borrower to an existing loan. He can add you to title but that does not change the fact that the loan still becomes due and payable when the borrower no longer lives in the home as their primary residence as is the case if the borrower passes or moves to another location.
      Your husband can add you to title, but when he passed or moved out of the house, the loan became due and payable. You still owned the home, but at that time, you needed to repay the loan that was due.
      You could have refinanced with another loan at that time, sold the property or simply gave the home to the lender if there was no equity left and did not want to bother trying to get financing (or could not qualify).
      The home is non-recourse which means that even if there is more owed on the home than the property is worth, CELINK can never go back after you to repay any of the shortfall from the sale of the home that was not sufficient to pay off the loan.
      No matter what, you can just walk away without owing anything on the loan.
      Yes you own the home, but there is a loan on the home that is due and payable and if you do not pay that amount, the lender/celink must foreclose on the loan for non-payment of the amounts due.
      Your husband was aware of these rules when he got the loan and the only way to prevent this from happening was to refinance that loan in both of your names instead of keeping a loan in just his after you were married. Just adding you to title does not change the terms of the loan he had previously taken against the property.
      You do not have to give up the home, but if you want to keep it, you do have to pay the loan that is now due. Just because your husband put you on title, it does not make the loan go away.
      Your husband owed money on the house that he borrowed, and that Note is now due and payable.
      You need to realize that eventually the lender will conduct a foreclosure sale and at that time, they will have the legal right to evict you from the premises. I think your attorney is just trying to help you with a smooth transition instead of a sudden eviction.
      I would strongly suggest that you work with your attorney as he is just advising you of your legal rights and obligations.
      Reply to Michael
  10.   Jamie
    September 1st, 2020
    Hello ARLO,
    My grandparents got talked into a reverse mortgage and were given way more money than what the property was worth. The original lender sold it to a debt collector (Celink) and so they cannot give us information about the original appraisal, but I know it was fudged.
    They have a 1978 single wide metal trailer with about 2 acres of property that is covered in weeds and located in a fire danger area. There was a leak under the trailer that caused severe damage to the structure.
    There is black mold all over and the floors are sinking in. Her insurance company totaled the trailer out and gave her a total of $87,000 which was to include removal of the old trailer, instillation of a newer trailer, items inside the trailer that had to be tossed, storage and living expenses while being out of the home and a newer trailer.
    We found an appraisal when they purchased the trailer and it was only worth $14,000 20 years ago. The insurance company put my grandmother's and Celinks name on the different checks. We got conned into sending them the checks with my grandmother's signature stating they would send us the money back.
    It has been 5 months now and they won't give a solid answer or any of the money to replace her trailer and are now demanding that we have to spend $200,000 on a home to replace the old one in order to get any of the insurance money back.
    They gave my grandmother two different payments and a credit lined for $150,000 originally meanwhile the county only appraised the trailer and the property 20 years ago for a total of $48,000. We had it appraised and it is only worth $30,000-$35,000 without taking in to affect the unlivable trailer on the property that needs to be removed.
    We got a lawyer, but they are getting the run around as well. At what point is it considered elderly abuse for keeping insurance money intended to fix a house hostage and not allowing the property owner to live on their property?
    My grandma is 90 years old and wants to live out her days on the property where my grandfather passed.
    BTW, the house is FHA insured and was HUD approved even though I cannot find the tag on the trailer that says it was inspected. Please help point me in the right direction.
    Reply to Jamie
    • Michael Branson Michael Branson
      September 1st, 2020
      Hello Jamie,
      There is a lot to unpack here so bear with me here.
      Celink is not a debt collector, they are a loan servicing company.
      You cannot get information on the loan because you are not a borrower and the lender, or their servicer cannot release information to any third party under the financial privacy laws without written permission from the borrower(s).
      Have your grandmother write a letter authorizing you to speak with the lender and them to you on all matters relating to the loan and they can then talk to you and give you information about the loan.
      All lenders are listed as additional insured parties when it comes to insurance on properties. If not and someone had a total loss, they could collect the insurance check and leave town.
      The lender would be left with a loan on a damaged property and no way to get it repaired. This is a common requirement for all loans, forward and reverse. For this reason, any claim checks are made payable to both the insured and the lender so that the lender can be sure all repairs have been completed before all the funds are gone.
      I cannot comment on the value of the home, I have no information and no way to verify the home's value as of 20 years ago. However, you cannot use county valuations for tax purposes as they are often nowhere near the property's actual market value.
      Different states and counties have rules which hold taxes down on properties owned for longer periods of time and so the value on the assessment does not follow the market in those instances.
      I have no way to know if this is the case for your grandmother. The only way to determine what her home would be worth would be to find other properties that are similar in size and on similar lots to see what they sell for.
      That would be a good indicator of what the appraisal would have shown as the current market value (which is what is used, not the assessed value).
      I think this is something an attorney should be able to unravel in just a few days because the issues are all fairly basic lending procedures but I can't help you with legal matters and without all the documentation from what has happened so far, I honestly can't tell where things stand.
      The lender will not release funds until the borrower performs as required in the legal documents (the Note and Deed of Trust). And the lender cannot withhold funds once the borrower does. It should not be difficult for an attorney to determine what steps need to be taken to meet the requirements of the loan if you are not able to understand them or disagree with the lender instructions after you contact them with the signed authorization.
      Once the attorney has a signed authorization from the borrower and contacts the servicer (yes, they need a signed authorization to discuss the loan with any third party), he or she should be able to advise you within a few days what steps are needed to resolve the issue.
      Reply to Michael
  11.   Ralph
    August 13th, 2020
    My Mom had a reverse mortgage with Celink and I was her care giver at the time and when ever Celink called I would answer the call seeing my Mom was hard of hearing and would yell loud enough for hear what Celink wanted or needed and now I'm trying to refinace with lower rates on my house its coming back with my name on the reverse mortgage and it was my Mom's house
    Reply to Ralph
    • Michael Branson Michael Branson
      August 14th, 2020
      Hello Ralph,
      Mortgages and Deed of Trust are recorded documents. You can search the county records to get a copy of that document and it will show that the loan is in mom's name and you are not included in that loan. You can send that to the credit bureaus with an explanation that you were never on the loan but were only authorized to speak with the lender on your mom's behalf and request that they remove this item from your credit profile immediately.
      You can get a free credit report from each agency annually or from the one source that is linked to the Federal Trade Commission consumer site, https://annualcreditreport.com which allows you to see what the three agencies are reporting (Experian, TransUnion, and Equifax). It might be reporting from one, two or all three repositories and you will want to be sure to notify everyone reporting the false information.
      Somehow, something was reported to one or all of the credit reporting bureaus and now they are reporting the information under you. I very much doubt that it was the reverse mortgage lender or their servicer, Celink, as they typically do not even report to the credit agencies due to the fact that there are no payments due on a reverse mortgage. If you pull the recorded documents though, you should be able to have it removed fairly quickly by showing the agencies that you are not the borrower on the loan and never signed anything agreeing with regard to that loan.
      Reply to Michael
  12.   Ellen D.
    August 1st, 2020
    Hi, Arlo. I have one of the last coop apts to be given a reverse mortgage. I'm getting worried because I've had the loan (the holder is now Celink) for several years and the interest is now so high that my profit from the sale of my apt. is dwindling fast. That $$ is what I will need to live on for the rest of my life, so I'm thinking hard about selling. But it may work out best, considering the Pandemic virus, to sublet my apt while I move. I would still have title of the apt, but Celink sends a certificate of occupancy form a couple of times a year. What would your advice be re subletting? And what do people do when their sale price is profit is very small?
    Reply to Ellen
    • Michael Branson Michael Branson
      August 1st, 2020
      The loan is meant to be the last loan you ever need so you can remain in the home Making no repayment regardless of what your equity Position is for the rest of your life. Once you move out of the home though, the loan becomes due and payable. If you lease or sublet your home, the lender will call the loan due and payable and if you do not repay the outstanding balance with a refinance or by selling the home, the lender would ultimately begin foreclosure. I would never recommend renting out a reverse mortgaged property.
      Reply to Michael
  13.   Mickel G.
    July 30th, 2020
    CELINK is a low class, second rate(At BEST) dishonest company. Not their rank in file employees but upper management/governance. They are the definition of incompetence. At least in my humble opinion.
    Reply to Mickel
  14.   Eilene
    July 7th, 2020
    Moving out of condo with reverse mortgage to live with daughter for health reason. Want to just walk away and let property go into foreclosure. Do I have to notify Celink??
    Reply to Eilene
    • Michael Branson Michael Branson
      July 7th, 2020
      Hello Eilene,
      The loan is a non-recourse loan which means they cannot look to you to pay the amounts due, just the property.
      You may want to see if you can give them a Deed in Lieu of Foreclosure. It will allow the lender to take possession of the property as quickly as possible and once the lender has title, then you are no longer liable for any HOA fees, possible liability if anyone were to break in and get injured, etc.
      Celink cannot ever require you to pay more than the loan balance or take the property but that does not relieve you of your rights and obligations as a homeowner. The sooner the property is out of your name and in the lender's, you no longer need to concern yourself about other issues.
      I will also strongly advise you to contact a senior real estate professional in your area to determine if your home still has any equity before you do anything though. If there is equity left in your home, a senior real estate professional can assist you with a sale and then you are the one who gets to keep the equity instead of losing it. It is always worth checking first.
      Reply to Michael
  15.   Joan Powers
    June 17th, 2020
    I don't have a reply to the last article but my concern is with Celink also. I have a new homeowners insurance policy which lists me as homeowner and have provided that policy to Celink. However, they are requesting THEIR NAME ONLY on the policy as mortgagee, eliminating me completely . I believe Celink should not be on policy at all...perhaps the name of the lender along with mine. Please advise.
    Reply to Joan
    • Michael Branson Michael Branson
      June 18th, 2020
      Hello Joan,
      Since Celink is the contract servicer for many reverse mortgage lenders, we see loans serviced by Celink often, so we are not completely unfamiliar with their policies.
      Their loss payee the last time I looked was something like this:
      Celink, ISAOA / ATIMA
      PO Box 39457
      Solon OH 44139- 045
      They have the lender's authorization to handle all things relating to insurance matters that affect the lender on their behalf as part of their contractual arrangement for servicing the loan on behalf of the lender.
      Your loan documents do state that the lender must also be named as an insured party on the insurance policy and as such, the lender (or in this case Celink) would not be listed as the insured "homeowner" but as an additional insured party. You are the only homeowner, but the lender does have an interest in the property.
      This is where I think you are confusing their instructions. You are the "insured" and the homeowner on the policy. Celink, with the information they give you for the loss payee (may or may not be exactly as shown above depending on for whom they are servicing) would be the sole name they want to see showing under the "additional insured" or "additional loss payee/mortgagee".
      They don't want to see any other lender name in that area because that would require them to send a check to the lender for signoff in the event of a claim and the whole idea of the lender using a contract servicer is so that they can handle these and other functions on their behalf.
      I don't believe Celink is asking you to put their name on as the insured party and remove your name but rather wants the policy to list you as the insured homeowner and list them, and only them, as the additional insured mortgages. You can check with them to be sure, but I think you will find that everything is above board and in compliance with the terms of your loan documents.
      Reply to Michael
  16.   Nadine P.
    May 10th, 2020
    My mother has a reverse mortgage she died in March. I want to apply for a reverse mortgage to take over the responsibility. Celink. wants payment of loan amount I live at same residence for 10 yrs. I am 66 so need to apply. What to do?
    Reply to Nadine
    • Michael Branson Michael Branson
      May 10th, 2020
      Hello Nadine,
      First thing you need to do is get title to the property if you do not already have it. The property may need to go through probate so my suggestion is to contact an estate attorney who can get this done for you in the least amount of time. If mom did not send an authorization to the lender for them to speak to you on behalf of the loan, you will need to get title to the property for the lender to work with you on the existing mortgage.
      You also need to hold title to the property to get any loan, reverse or otherwise. After your attorney tells you what steps you need to take to secure title to the property, you can give this information to Celink and they should work with you to get through probate. You can also begin steps now to see for what loans you can qualify.
      Take your moms most recent statement to determine how much is owed, then use our free calculator to be sure that the loan you and the property might expect to receive will be adequate to repay the outstanding balance. Otherwise you may need to consider selling and moving, but that would also require you to have title to the property.
      Reply to Michael
  17.   William Usina
    April 26th, 2020
    I vacated my house two years ago ad Celink has made no attempt to take it back.
    Reply to William
    • Michael Branson Michael Branson
      May 4th, 2020
      Hello William,
      That is strange. Have you contacted them? Absent any title issues, they certainly should have been now. The clock is still ticking on the interest accrual and while the loan is non-recourse for you, that does not necessarily mean that you have no legal liability since you are still the owner of the property should someone go onto the property and become injured, etc. I would strongly suggest that you contact them to find out why they have not proceeded with foreclosure at this time.
      Reply to Michael
  18.   Rae
    March 30th, 2020
    The executor of my husband's estate is not all there mentally. He did not let the bank holding the reverse mortgage know about the death of my mother in law. Thirty days have passed, and we have just found this out because the bank sent Celink, a mortgage debt collecting agency after my husband. Have we now lost the house? The house was worth $700,000 (before coronavirus) and we owe Celink $400,000. What are our options?
    Reply to Rae
    • Michael Branson Michael Branson
      March 30th, 2020
      Hello Rae,
      Celink is not a debt collector, they are a reverse mortgage servicing company who is servicing the loan on the property. You need to secure the title as quickly as possible, so you have the legal right to sell the property or refinance the loan to pay off the reverse mortgage if you wish to keep the property.
      If there are other parties involved (you mentioned someone else is the executor of the borrower's estate), you may need to resolve any heirship issues with them first but that needs to be done quickly because the lender will not wait forever before beginning foreclosure if there are no positive steps being taken to repay the loan.
      My advice to you is to very quickly come to agreement with whoever has the power to act on behalf of the owner's estate to allow you to sell or refinance the loan. You may need to get an attorney involved in order to do this if the other party is unwilling or unable to act in the best interests of the estate or other heirs. If that is the case, I suggest you consult a family law attorney as soon as possible to determine what you can do and what you need to do at this time.
      You or the person given the authority to act on behalf of the estate should contact the lender (through their servicer, Celink) and let them know what you plan to do in order to pay off the loan. Whether that is selling the property or getting a refinance, they need to know what your plans are and that you aren't just letting the house go back to the lender.
      Reply to Michael
  19.   Vicki S.
    November 11th, 2019
    My mother passed away in December 2018 and unfortunately had a reverse mortgage with Celink. Have done some research and found they had a practice of adding extra charges for inspections not done, appraisals etc. and asked them if they could send me copies of monthly of wisely statements and a copy of the original loan. They told me they would put in a request. I had already sent them a copy of my executor probate approval. I have yet to receive any kind response since speaking to them. How can I go about getting copies of these? It is now down to a sale foreclosure date in February 2020. Thank you in advance, Vicki.
    Reply to Vicki
    • Michael Branson Michael Branson
      November 11th, 2019
      Hi Vicki,
      If you feel that CELINK has charged for services that were never rendered, you would have a case against them as lenders and servicers cannot charge for third party services that were not performed and may not pad such charges.
      Most of the time that I become involved in issues in servicing, the problem usually is in the communication.
      You have sent them court documents that state you have authority to speak to the lender on behalf of the estate? That is usually the thing that delays most conversation with the servicer and heirs.
      The servicer will take your information, but they really cannot give you anything relating to the loan until they have concrete information in their possession that you either have title to the property or court documents stating that you have the authority to act on your mom's behalf.
      The lender/servicer does not know until that time if another heir will come up and claim that they have the only right to speak to the lender on behalf of the estate and the lender will not put itself into the position of being sued for releasing information to the wrong party and losing under the financial privacy laws if they chose the wrong heir.
      I am not an attorney and am not familiar with the laws of each state so I do not know if the "executor probate approval" is a final document that protects the lender if they work in good faith with you at this time or if they still must wait for the probate to be completed.
      In any case, I would contact the servicer and just ask them if they need anything else or if they have everything, they need to send you the information you requested.
      If they can send you information based on what you have sent them, then press the issue and ask to speak to a manager in the department to get what you need. If your documentation is not approved or they need it to be finalized or whatever the case may be, at least you will know and can plan accordingly.
      Reply to Michael
  20.   S. Goldring
    October 23rd, 2019
    My mother had a stroke in 2016 and got behind on property taxes (having a reverse mortgage). Now has mild dementia and is unable to handle her affairs. Family discovered late about the unpaid property taxes. House now in foreclosure with Celink. Are there any options in a situation such as this? We are extremely upset that this home that was already paid off is in this situation.
    Reply to S.
    • Michael Branson Michael Branson
      October 23rd, 2019
      Hello Sandra,
      I really can't comment on the circumstances for your mother's decision to get the reverse mortgage prior to 2016. The house may have been paid off prior to her decision to get the loan but apparently, she felt she needed the loan so maybe that was the only way she could stay in the home.
      I think this is a perfect example though of why it is a good idea to communicate with your family when you do decide like this. Not just a reverse mortgage, but any financing that may require their knowledge and participation later.
      Celink cannot discuss the loan with anyone who is not authorized by the borrower to speak on her behalf to the lender. This is not Celink's "rule", it is in accordance with financial privacy laws. Has anyone in the family been appointed her conservator or have a binding power of attorney that survives incapacity?
      Have you been able to communicate with Celink at this point? If not, that is your first objective. You should probably speak to an attorney to handle this as quickly as possible so that no more time is taken. It may require a court action, doctor's notes and other actions in her state so the last thing you want to do is let this drag out.
      If mom had already contacted Celink about granting someone else in the family authority to contact them on her behalf, I would determine what can be done at this point to stop the foreclosure immediately. Perhaps you can pay the delinquent taxes and eliminate the default?
      If mom can no longer handle her affairs, she probably cannot live in in the home any longer either and you may be able to get them to place a stay on the foreclosure long enough to sell the property.
      Your attorney may also have some ideas on how to stop the foreclosure at least temporarily based on the laws in the state to give you time to sell the home but again, you probably cannot do this with mom being incapacitated unless there are provisions for someone to act on her behalf or by court order. This is another reason I would advise you to seek the assistance of an attorney immediately.
      The last thing I would advise is for you to look at her most recent statement and compare the balance owed to the value of the property with a local realtor. You indicated that the home was paid off prior to this but if mom didn't tell you about this loan, it is possible that she had a prior loan that she used the reverse mortgage to pay off that she also didn't tell you about.
      If she had the loan for a long while and the balance is now greater than the value of the property, you may not want to even bother with all the hassle of trying to reinstate the loan, especially if you think mom is going to have to move now anyway due to her medical condition. I am not saying your mom did, but many people hide their true financial situation from family members for a great number of reasons.
      They don't want to bother or upset them if they are short on funds, some just don't think it is anyone else's business and we hear it all the time when parents do not want to list their children as the "alternate contact" on the loan (the person the bank would contact if they could not get in touch with the borrower).
      If the balance on the loan exceeds the value and mom will not be returning to the home anyway, the effort might be better spent to help her move out of the home and into a new location rather than paying for attorneys and looking for ways to stop a foreclosure.
      Remember, if mom cannot live in the home as her primary residence, the loan will become due and payable at that point anyway. On the contrary, if you do see that mom does still have the equity remaining in the home, you know that your efforts to seek assistance with an attorney are not wasted.
      Reply to Michael
  21.   Joanne C.
    October 14th, 2019
    I have a reverse mortgage on my ome wit Celink and am wanting to do some improvements. Is it possible to get a home equity on a reverse mortgage?
    Reply to Joanne
    • Michael Branson Michael Branson
      October 15th, 2019
      Most home equity loans will not agree to go into a subordinate position behind a reverse mortgage but an FHA Title 1 loan will. An FHA Title 1 loan is specifically for home improvements so you may want to check into that type of loan. To answer your question specifically though, there is nothing in the reverse mortgage that prohibits the home equity line of credit, it's just that the lenders typically do not like to go into second lien position behind a reverse mortgage because of the fact that borrowers do not have to make any payments on the reverse mortgage and the balance grows if the borrowers make no payments.
      Reply to Michael
  22.   Lois I.
    September 4th, 2019
    Hello! My parents had a reverse mortgage serviced by celink, and both have passed. My dad a year ago and we still have the house. we have been taking care of it, but no one lives there. Now we got something from HUD saying they are going to foreclose. I don't think we received anything else. (by we I mean his children) I now think I want to buy it , but the mortgage is more than I think it is worth. What is my next step and should HUD come out to appraise the house? Will they give me a fair price rather than what my dad owed? Please help. thank you so much!
    Reply to Lois
    • Michael Branson Michael Branson
      September 4th, 2019
      Hi Lois,
      Yes, Celink has probably already done an appraisal. You should move quickly because it sounds like it has gone far already and if you want to keep the home, you will need to have a loan or the funds available in fairly short order now. To be able to contact the servicer to discuss the loan/options, you need to have the authorization to do so.
      Have you taken the steps needed to transfer the title to someone other than mom and dad? In other words, did the property go through probate and do you or any of the other heirs now own the home or is it still in your parents' names? Because the first thing you need to do is have the title cleared so you can speak with the servicer. After they have the legal authorization to discuss the loan with someone (you), then you can discuss paying off the loan.
      You can pay off the loan for the amount owed or 95% of the current market value, whichever is less. They will already have an appraisal by now and you can decide if you like the value or not, but it would have been completed by an independent appraiser and should be acceptable. But just to be sure, you can always ask local real estate professionals if they agree and, in the end, it would be your choice to continue or not. Then you need to place the financing quickly to pay off the loan or come up with the funds.
      Reply to Michael
    •   Lisa
      June 29th, 2020
      I was working continuously with Celink, after the passing of my Father February 2019 I sent in a letter of intent, they addressed it was never received through their default department. There is no will I was told here in Illinois, if the estate is under a $100.000 I can bypass probate, and draft an affidavit of heirship get it recorded. I would communicate with them much as possible moving forward February 20, 2020 they SOLD the property and gave me no order of service. As an heir do I have any options, to redeem the property at this point. Especially since this all transpired doing COVID- 19, or can you give me a referral that specialize in reverse mortgages forclosure here in Chicago,
      Thank You.
      Reply to Lisa
      • Michael Branson Michael Branson
        June 29th, 2020
        Hello Lisa,
        I am afraid I cannot advise you on legal matters. I have no idea what transpired between 2/19 and 2/20 about communication, assurances, notices, etc. nor do I know what the legal requirements are for probate or title change.
        I would advise you to contact a real estate attorney in the area where the property is located and I am sorry, I do not have a referral for you.
        I would just advise that if you wish to try to do any sort of redemption after the sale date, I suggest that the sooner you could contact attorney the better.
        It may be too late already; I do not know but I doubt you have a lot of time to waste.
        Reply to Michael
  23.   James
    July 12th, 2019
    My wife and I were eligible and received a reverse mortgage on our home in 2002. She passed away in 2016 and I have maintained the residence ever since. A couple of years ago, the bank that held the reverse mortgage, sold it to another company called Celink. There have been no problems until yesterday, when I got a letter from the new company that they haven't received an inspection report and wants to reinspect the home. Is this legal?
    Reply to James
    • Michael Branson Michael Branson
      July 12th, 2019
      Hello James,
      Celink has no more rights than you agreed to give them in the original documents you signed. If you believe their request for an inspection is not legitimate, then ask them what they are inspecting for and why.
      Tell them that you believe you may be able to supply them with any information they need without their inspection of your home and invasion of your privacy. If they still insist on an inspection, ask them to supply you with the document you signed that allows them to inspect the home and under what circumstances.
      Celink does have the right to protect their security and to be sure that the home is owner-occupied but that does not require an "inspection" of the premises and so you absolutely have the right to ask them what they want to inspect, why and to show you what you signed that gives them the right to inspect if there is no evidence of an issue.
      If you still believe they are not justified in their request, you can always have an attorney review your documents and their request as well.
      Reply to Michael

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