Looking for the best reverse mortgage lender in 2025?  Whether you’re just starting to explore your options or comparing interest rates and closing costs, this guide breaks down the top reverse mortgage companies based on verified reviews, BBB ratings, complaint history, and lender transparency. 

How We Chose the Best Reverse Mortgage Lenders in 2025

Choosing a reverse mortgage lender is a major financial decision, one that can impact your retirement security for years to come.  That’s why this list isn’t based on sponsored links or paid placements.  Our rankings are grounded in real, verifiable data.

Here’s the process we used:

• Verified BBB Ratings & Accreditation – Only lenders with an active BBB profile were included, with higher marks for maintaining a long-standing A+ rating.
• Years in Business – Lenders with 10+ years of reverse mortgage experience scored higher for stability and reliability.
• Customer Review Analysis – We reviewed thousands of borrower ratings from reputable platforms (BBB, Google, Yelp), filtering out duplicates or suspicious feedback.
• Complaint Volume & Resolution Rate – Companies with frequent unresolved complaints ranked lower.
• Transparency of Loan Terms – Lenders that disclose their margins, fees, and closing costs received higher scores.
• HUD Approval & NRMLA Membership – Only HUD-approved lenders were considered, with extra credit for NRMLA Code of Ethics membership.

This approach ensures you see a data-backed guide to lenders that consistently deliver the best borrower experiences.

5 Essential Tips for Choosing the Right Reverse Mortgage Lender

1. Work with a Lender Who Understands Your Needs

Look for a lender who evaluates your entire financial picture, not just one fee or rate.  A good lender helps you choose the reverse mortgage plan that best supports your long-term goals and maximizes your home equity.

2. Carefully Review Online Customer Feedback

Rely on reviews from trusted sources like the BBB or Google, not promotional websites.  Watch for recurring issues.  What’s right for one borrower may not be right for you.

3. Compare All Loan Details, Including Margins and Closing Costs

Lenders cannot pad third-party fees, but their margin directly affects your loan proceeds and interest accrual.  Compare carefully—don’t just look at upfront costs. The Upfront Mortgage Insurance Premium (UFMIP) is typically 2.0% of your home’s value, up to $1,209,750 ($24,195 max in 2025).

4. Make Sure Your Lender is HUD-Approved

Verify approval through the HUD Lender List to ensure you’re working with a federally authorized lender.

5. Avoid Lenders Who Use In-House Appraisals

Independent appraisals protect your interests.  Shop around, compare quotes, and confirm your loan officer is licensed and qualified.

Below is a comparison of the top 20 reverse mortgage lenders in the U.S., ranked by BBB rating, years in business, customer satisfaction, and complaint volume (as of October 13, 2025).

Did You Know?  Not all lenders with an A+ BBB rating have strong borrower satisfaction.  Some prominent names have hundreds of complaints despite their rating.  Always dig deeper than the letter grade.

Best Reverse Mortgage Lenders in 2025 – Rankings, Ratings & Reviews

Choosing the right reverse mortgage lender isn’t just about the rate — it’s about who you can count on to be honest, responsive, and transparent.  We’ve reviewed 2025’s top-performing lenders based on national HECM volume, BBB accreditation, customer satisfaction, and complaint history.

All Reverse Mortgage, Inc. (ARLO™)

• A+ BBB Rating

• 21 years in business

• 4.93 out of 5 stars from verified borrowers

• 99.0% positive reviews

• 0 BBB complaints

Borrowers consistently praise ARLO™ for accurate quotes, fast service, and clear explanations.

Other Top-Performing Lenders

These lenders also earned high marks for customer satisfaction and BBB ratings:

• HighTechLending Inc. – A+ BBB, 4.94/5 stars, 99.0% positive, 1 complaint

• Goodlife Home Loans – A+ BBB, 5.0/5 stars, 100% positive, 1 complaint

• New American Funding – A+ BBB, 4.68/5 stars, 94.0% positive, 143 complaints

• Fairway Independent Mortgage – A- BBB, 4.51/5 stars, 90.2% positive, 27 complaints

• Movement Mortgage – A+ BBB, 4.44/5 stars, 89.0% positive, 90 complaints

• Longbridge Financial – A+ BBB, 3.87/5 stars, 77.0% positive, 32 complaints

Lenders With Lower Satisfaction

Some well-known lenders have solid BBB ratings but continue to receive low customer scores and a high number of complaints:

• CrossCountry Mortgage – F BBB, 1.44/5 stars, 29.0% positive, 305 complaints

• Mutual of Omaha Mortgage – A+ BBB, 1.53/5 stars, 31.0% positive, 62 complaints

• Finance of America Reverse (FAR) – A+ BBB, 1.00/5 stars, 20.0% positive, 37 complaints

• Liberty Reverse Mortgage – A+ BBB, 1.00/5 stars, 20.0% positive, 1 complaint

• SmartFi Home Loans – A+ BBB, 1.00/5 stars, 29.0% positive, 0 complaints

Key Takeaway

A high BBB rating doesn’t always mean great service.  Here’s how to choose the right lender:

• Read genuine customer reviews on BBB and Google

• Compare rate margins and closing costs — not just lender ads

• Verify HUD approval and experience with reverse mortgages

• Look for transparency in how quotes, timelines, and fees are presented

Source: RMInsight – Top 20 HECM Lenders, October 1, 2025, and Better Business Bureau data verified October 13, 2025.

Before You Choose: Reverse Mortgage Lender Checklist

1. Run Your Own Numbers – Use our reverse mortgage calculator to see real-time rates before speaking with any lender.
2. Request a Written Loan Estimate – Insist on margin, APR, and all closing costs in writing.
3. Ask About Servicing – Know who will service your loan after closing.
4. Compare Margins – Small differences can add up to thousands over time.
5. Confirm HUD Approval – Check the HUD database.
6. Check Independent Reviews – Use BBB and Google, not just the lender’s own site.

Ready to Compare for Yourself?  Use our reverse mortgage calculator for a personalized quote with real-time rates, or call (800) 565-1722 to speak directly with an advisor at All Reverse Mortgage, Inc. (ARLO™).

Frequently Asked Questions

Information for Past Customers of Inactive Companies

ARLO recommends these helpful resources:

• Search for a lender by State or City