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Michael G. Branson Michael G. Branson, CEO of All Reverse Mortgage, Inc., and moderator of ARLO™, has 45 years of experience in mortgage banking, with the past 20 years devoted exclusively to reverse mortgages. A Forbes Real Estate Council member, he developed the industry's first fixed-rate jumbo reverse mortgage and has been featured in Forbes, Kiplinger, the LA Times, and Yahoo Finance. (License: NMLS# 14040)
Cliff Auerswald Cliff Auerswald, President of All Reverse Mortgage, Inc., and co-creator of ARLO™ — the industry's first real-time reverse mortgage pricing engine — has 27 years of experience in mortgage banking, with 20+ years focused exclusively on reverse mortgages. A recognized expert in reverse mortgage technology and consumer education, he has been featured in Kiplinger, Yahoo Finance, Realtor.com, and HousingWire. (License: NMLS# 14041)

6 Questions to Ask Your Reverse Mortgage Loan Officer

Michael G. Branson, CEO of All Reverse Mortgage
CEO · 45 yrs in mortgage banking
Cliff Auerswald, President of All Reverse Mortgage
President · All Reverse Mortgage Inc.
7 min read Fact Checked HUD-Lender #26031-0007 6 comments

You’ve decided to pursue a reverse mortgage, and now you’re meeting with a loan officer for the first time. Although you may understand the basics of a reverse mortgage, it’s a good idea to bring certain questions to your first meeting to clarify any details that could potentially catch you off guard in the future.

6 questions to ask your reverse mortgage loan officer at your first meeting

Here are 6 questions to address in your first meeting with your reverse mortgage loan officer:

1. How Do I Get Counseling?

Scheduling your counseling session is an important step in the process of applying for a Home Equity Conversion Mortgage (HECM). The U.S. Department of Housing and Urban Development mandates HECM counseling to ensure applicants are fully informed about the implications and details of reverse mortgages.

You’ll find HUD-approved counseling agencies across the nation equipped to offer guidance. While many agencies provide the option for telephone counseling, be aware that certain states mandate face-to-face sessions.

The cost of HECM counseling can vary based on several factors and may be waived for individuals who meet specific income criteria. Your loan officer is a valuable resource for obtaining a comprehensive list of certified HECM counselors.

However, they are prohibited from endorsing any particular counselor. This impartial approach ensures you receive unbiased, informative counseling suited to your financial situation.

Did You Know? HUD requires reverse mortgage counseling to ensure every borrower understands the program before moving forward.

2. How Much Can I Qualify For?

Determining your eligibility for a reverse mortgage involves evaluating various key factors, including your age, the value of your home, and current interest rates. It’s important to note that older applicants with substantial home equity can typically qualify for larger amounts.

Your loan officer plays a crucial role in this process, offering personalized assistance to evaluate your unique circumstances. This tailored approach ensures that you clearly understand how much you can qualify for, helping you make informed decisions about your reverse mortgage options.

Expert Insight from Michael Branson, CEO: “Your age, home value, and current rates all work together to determine your loan amount. Don’t guess — have your loan officer run the numbers so you know exactly where you stand.”

3. What Are My Payment Options?

Exploring your payment options in a reverse mortgage is essential, as each choice has its benefits and drawbacks, largely depending on your financial needs and how you plan to use the funds. Whether you’re considering a reverse mortgage as a safety net or need immediate access to funds will significantly influence your decision.

Your options include a line of credit, tenure payments, term payments, a lump sum, or a combination. With a line of credit, you can withdraw funds according to your needs within a specified limit, especially during the first year.

Tenure payments offer a steady income for the duration of the loan, while term payments provide consistent payments over a fixed period. The lump-sum option delivers all your funds upfront, subject to first-year withdrawal limits.

It’s essential to discuss each of these options with your loan officer to understand how they align with your financial landscape. They can provide detailed insights into how each choice would impact your situation, helping you confidently navigate your reverse mortgage journey.

Did You Know? You can choose from multiple payout options — including a line of credit, monthly payments, or a lump sum — depending on your needs.

4. Are There Any Restrictions on the Money Once the Loan Is Closed?

Since October 1, 2013, regulations have imposed a cap on the initial withdrawal from your reverse mortgage proceeds during the first year. After determining your eligibility and the total amount you qualify for, you can access up to 60% of your initial principal limit in this period.

This limitation encourages a strategic approach to accessing your funds. If you do not need the money, considering alternative payment options might prove more advantageous. This strategy allows for a more measured use of your reverse mortgage funds, potentially preserving your financial stability over the longer term.

Did You Know? The maximum you can access in the first year is capped at 60% of your initial loan limit. This rule is designed to protect your long-term financial stability.

5. What Kind of Fees Can I Expect to Pay?

When finalizing your reverse mortgage loan, it’s important to be prepared for various potential fees incurred at closing. Discussing these fees in detail with your loan officer is important to ensure transparency and avoid surprises.

The range of possible fees can include, but is not limited to, the costs associated with loan closing, mortgage insurance premiums (MIP), mandatory HECM counseling, home appraisal fees, credit report charges, document preparation fees, lender’s title insurance, and notary services.

6. What Happens If I Die?

Should you pass away with an outstanding balance on your reverse mortgage, the responsibility of settling the loan falls to your heirs. Usually, this obligation is fulfilled by selling the home.

Importantly, your heirs are safeguarded against any shortfall should the sale proceeds not cover the full loan balance; they will not be liable if the loan amount surpasses the home’s value at the time of sale. This is due to the non-recourse protection of the program.

Addressing this and other pertinent questions with your loan officer during your initial meeting can significantly mitigate future uncertainties and stress. It’s an essential step in ensuring that you and your loved ones are fully informed about the implications of a reverse mortgage.

Expert Insight from Michael Branson, CEO: “One of the most misunderstood aspects of reverse mortgages is what happens when the borrower passes away. Thanks to federal non-recourse protection, heirs will never owe more than the home is worth.”

Loan Officer FAQs

Q.

What qualities of a loan officer should I look for when investigating a reverse mortgage?

The most important qualities of a loan officer to look for when investigating a reverse mortgage are honesty and knowledge. The reverse mortgage loan is a complicated financial instrument, and your loan officer must be knowledgeable about the ins and outs of the reverse mortgage process and the loan itself, and be honest with you on the pros and cons of a reverse mortgage.
Q.

Are reverse mortgage loan officer license requirements any different from those of other loan officers?

The license requirements for a reverse mortgage loan officer are almost identical to the license requirements of loan officers offering other loan products. The only difference tends to be that in certain states, there are additional bond requirements for reverse mortgage loan officers.
Q.

Can a reverse mortgage loan officer steer me into the wrong program for their commission?

When it comes to adjustable-rate lines of credit plans under reverse mortgages, particularly those that are open-ended, there’s a heightened risk of borrowers being steered towards options that benefit the loan officer at the borrower’s expense. These plans are exempt from specific regulations set forth by the Dodd-Frank Wall Street Reform and Consumer Protection Act, giving brokers more leeway to increase the margin and, consequently, their commission without the strict restrictions that apply to fixed-rate products.
Q.

Where can I check the reputation of a loan officer and their organization?

The best place to check the reputation of a loan officer and their organization is with the Better Business Bureau. Most review sites, including the Better Business Bureau, are usually focused on the organization rather than the individual loan officer.
Q.

Where can I file a complaint about a reverse mortgage loan officer?

The best place to file a complaint about a reverse mortgage loan officer is with the state agency responsible for licensing oversight. If you go to the NMLS (https://www.nmlsconsumeraccess.org/) and search for the loan officer, you can see all their state licenses. Clicking on your state will direct you to the state agency’s website, where you can make contact and file a complaint.

Ready to Meet With a Reverse Mortgage Expert? Get a free, personalized quote from All Reverse Mortgage, Inc. (ARLO™) — America’s #1 Rated Lender with a 4.99/5-star rating! Call (800) 565-1722 or click here for your free quote — simple, trusted, 100% secure!ARLO recommends these helpful resources:


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Author Michael Branson
About the Author, Michael G. Branson | Mike@allreverse.com
Michael G. Branson CEO, All Reverse Mortgage, Inc. and moderator of ARLO™ has 45 years of experience in the mortgage banking industry. He has devoted the past 20 years to reverse mortgages exclusively.

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Post your question in the comments below and anticipate a personalized response from Mr. Branson himself, typically within one business day. He's here to illuminate all angles of reverse mortgages, ensuring you're equipped with the knowledge to make informed decisions. Take this opportunity to gain insights from a seasoned professional.

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6 Comments on this Article
  1.   Theodore B.
    August 21st, 2025
    I'm wondering if the company that wants me to get a reverse mortgage through them has a license to do so. Would I be able to get that information in my town? Shouldn't the company be listed as having a license?
    Reply to Theodore
    • Michael Branson Michael Branson
      August 21st, 2025
      Hello Theodore,
      Both the individual and the company must be licensed to originate mortgage loans. Each is assigned a unique identifier number through the National Mortgage Licensing System (NMLS), which allows states and consumers to verify their licensing. You can check whether the company you're speaking with is licensed in your state by visiting the website below:
      https://www.nmlsconsumeraccess.org/
      If you have the individual's or company's NMLS number, that's the easiest way to search. If not, you can also search by name. If you're unable to locate them, simply ask for their NMLS number. They may be licensed under a different legal name that doesn't immediately appear in your search (for example, someone may go by "Jack” while their licensed name is "John,” or you might have a misspelling, or they may have a very common name that requires more detail like a middle name).
      They should have no problem providing both their NMLS number and their company's number.
      Reply to Michael
  2.   Sharon P.
    May 26th, 2020
    I'm 62 getting ready to sign papers for reverse mortgage. Should I wait a few more years and why should I wait?
    Reply to Sharon
    • Michael Branson Michael Branson
      June 2nd, 2020
      Hi Sharon,
      There really is no benefit to waiting. I have often heard people talk about waiting to get more money as they get older but if you do not use the funds and leave them on the line of credit, you do not accrue interest on funds you do not borrow and the line of credit grows on the unused portion of the line anyway meaning you end up getting the additional funds in the form of an increased credit line.
      If you have a question in your mind as to whether you really want the loan, then I would suggest you not incur the costs until you are sure it is right for you and your circumstances. But you need to remember that HUD can limit the program and rates can also go up which might cut back the amount available later. Interest rates are one of the factors that go into the determination of the amount of money you receive under the program and rates are very low now.
      No one can tell you what future rates will do but you have to ask yourself if you think rates will go up or down in the future. If you believe they will go up, then locking in a low initial and life time rate now as well as the highest possible principal limit (loan amount) would make sense to do the loan now and then let the line of credit growth raise the amount available to you over time.
      If you think rates will decrease or you are not sure the loan is right for you, you may want to hold off. I personally believe the rates are about as low as they are going to be and in the next few years they will rise but after 40+ years of mortgage banking experience, I know that the only thing they will do for sure is go up, go down or stay the same!
      Reply to Michael
  3.   Pam
    June 23rd, 2019
    Is a reverse mortgage loan officer required to be licensed, certified and registered? Can they work under someone else's license? How can I find out if the loan officer had these credentials? Is it publicly accessible?
    Reply to Pam
    • Michael Branson Michael Branson
      June 23rd, 2019
      Hello Pam,
      Loan officers have different requirements depending on the company for which they work. For example, loan officers working for mortgage bankers must be licensed under the SAFE Act through the NMLS and go through annual testing and recertification.
      However, loan officers working for federally insured banks, savings and loans and credit unions, need only be registered to originate loans and they also have an NMLS unique identifier number as of July of 2011 but are not required to be licensed.
      Some other states may have exemptions for loans being completed by individuals in their official capacity as attorneys, employees of the government, etc. of which I cannot comment but only because I do not have that specific knowledge and do not know if those exemptions, if they are even still available.
      Loan officers can be looked up on the NMLS nationwide licensing system on the consumer site at https://www.nmlsconsumeraccess.org/. You can look at the information on the documents that was given to the borrower when the loan was originated if the loan was not too old and get the NMLS Unique Identifier Number and compare it to the information in the system to verify if they are one and the same. You say "how can I find out if the loan officer had these credentials" so I must believe you are referring to a loan that was closed in the past and how long ago would also matter.
      The NMLS system was created as a result of the SAFE Act in 2008 but I do not remember the date that it became mandatory for everyone to begin using it. The rules, licensing and everything for loan officers changed at this time and prior to 2008 many states had little or no licensing requirements.
      The loan could also have been originated prior to the time that the unique identifier was required on the individual loan documents. I do not remember the date when it became mandatory to have the number on all documents (applications, disclosures, etc.) as well but this was not always a requirement as it is now.
      I also am not an expert on the NMLS system itself and I honestly do not know what happens to an individual's records in the NMLS system should that person die or otherwise cease to remain licensed. I would think the information would remain in the system as a permanent record source, but I have never had occasion to look for anyone who is no longer in the industry or someone who was licensed and has since passed so I cannot say for sure.
      I am sorry this is not a straight yes or no answer, but the industry has changed over time and there are differences depending on the company for whom the originator worked. But realizing the type of company that originated the loan (bank, broker or mortgage banker because if it was a bank, no individual license was required) your loan documents and the NMLS system is the place to start.
      Reply to Michael

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6 Questions to Ask Your Reverse Mortgage Loan Officer
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